Introduction

Introduction

Municipality of Tehran is the most important and largest urban management entity in Iran. The Municipality of Tehran works under the supervision of the Islamic City Council of Tehran. The municipality, in today’s concept, was established 100 years ago with the formation of the Constitutional government (during Qajar era) and by the adoption of the municipal law. Today, municipalities are known as the largest and most diverse urban services organisations.
The Municipality of Tehran, like any other organisation, can be divided into two sections “operation” and “base” ones. The operation units directly carry out the operations and duties of the municipality in the fields of urban planning and construction, transportation and traffic, mass construction and development of urban infrastructures, spatial development, provision of cultural and social services, and finally the provision of urban services and the provision of the citizens’ daily needs. The base units in fact support and back up the operation units, and through research and study, policy making, planning, standardisation, provision of resources, and evaluation and supervision, facilitate the duties of the operation units that are headed by the districts municipalities and the service providing organisations of the municipality. All units in every sector of the management of the Metropolis of Tehran including base units, organisations, companies, specialised centres, and also various levels of management in districts, zones, and neighbourhoods of the municipality, are directly or indirectly at the disposal of the Tehrani citizens.

The process of service providing to Tehrani citizens by the Tehran Metropolitan Management
In line with promoting public-private participation, the management of the Metropolis of Tehran has accepted the utilization of the private sector’s potential as a modern managerial principle, and has authorised the contractors to do all issues the private sector is able to do and is interested in doing. In addition, in line with the realisation of the E-City, and in order to change the municipality from a service base body to a community base one, and in line with decentralisation aims, more and wider authority has been allocated to districts and zones in the framework of zone-base plan.